QUESTIONS THAT I WILL ANSWER EVEN IF YOU HAVEN'T ASKED
----------------------------------------------------------------------------------------------------------------------------------------
Q1: How long does it take to complete repair job ?
A:
As an engineer the only honest answer I can give is : I have no idea.
Intercom door entry systems are fairly complex
multi-wire installations shared by many flats.
It is not unusual that problem that manifests itself in one
flat is caused by fault in different flat.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: Can you give me quote for repair job?
A:
No I can not. Reason for this is that until I finish job I have no way to tell
how long is going to take and what elements
I will have to replace.
However to reduce stress on customer and myself I will always give max cost of
repair that I expect customer to be
prepared for.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: Can you provide quote for installation job ?
A: Yes
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: What is the warranty on repairs ?
A:
After repair job is done system is NOT covered by warranty as only
newly installed ones are.
However any replaced elements are covered by 12 months
warranty
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: But other companies offer 1 year workmanship warranty why don't you ?
A: Because I do not have to offer this kind of warranty in
order for you to be entitled to it.
" 1 YEAR WORKMANSHIP WARRANTY" is marketing gimmick.
If customer believes that my job is substandard than it
is his/her right to demand necessary corrections to be made.
Customer has 5 years to rise the issue in court should she/he
decided to pursue this path..
So offering 1 year
workmanship warranty is not a good deal at all.
"WORKMANSHIP WARRANTY" covers all faults that may arise as
result of improper installation.
Example here could be fitting door panel in place where it is
exposed to rain without proper seal if manufacturer's
documentation requires it.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: You fixed my door entry system 2 months ago and it does not work again will it be covered under warranty ?
A: If fault is caused by any part that was replaced during my initial visit than yes. Otherwise answer i NO it is not covered.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: : What daisy chained system means ?
A: It is dirty word in world of security system's installers.
It means that flats instead of having their own
individual connection to communal part of the system are
connected to each other.
Meaning that Door Panel is connected to Flat1. Flat 1
is connected to Flat 2 . Flat 2 to Flat 3 and so on.
Although this way of installing intercoms is not illegal but
solving any problem in a future will require
access to all flats simultaneously for unspecified number of
hours.
Some companies refuse point blanc to even deal with this kind
of systems.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------